Terms & Conditions

MyCRM – Terms of Service

Last Updated: Dec 22, 2025

These Terms of Use (“Terms”) govern your access to and use of the MyCRM platform, including all related services, software, applications, APIs, and websites (collectively, the “Services”), operated by MyCRM (“MyCRM,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Eligibility and Account Registration

You must be at least 18 years old and have the authority to enter into a binding agreement to use the Services.

You are responsible for:

Maintaining the confidentiality of your account credentials
All activity that occurs under your account
Ensuring information you provide is accurate and up to date

You may not share or resell access to the Services unless expressly permitted by MyCRM.

2. Description of Services

MyCRM provides a cloud-based customer relationship management and operations platform that may include, depending on your subscription plan:

Customer and staff management
Activity logging and automation
API access and integrations
AI-assisted features and analytics
Data storage and reporting
Integrations with third-party platforms such as SavorStation and FonaBot

Features and limits vary by plan and may change over time.

3. Subscription Plans, Billing, and Payments

3.1 Subscriptions

Access to the Services is provided on a subscription basis. Subscriptions are billed in advance on a recurring basis (monthly unless otherwise stated).

3.2 Payments

Payments are processed through third-party payment processors (e.g., Stripe). By subscribing, you authorize us to charge your selected payment method.

All fees are non-refundable except where required by law.

3.3 Taxes

You are responsible for all applicable taxes, duties, or government assessments associated with your subscription, unless otherwise stated.

3.4 Failed Payments

If payment fails:

Access to the Services may be limited or suspended
Certain features may become read-only
Continued non-payment may result in termination

4. Free Trials (If Offered)

If a free trial is offered:

It is limited to the stated duration
One trial per business/entity unless otherwise approved
We may modify or terminate trials at any time

5. Acceptable Use

You agree not to:

Use the Services for unlawful, fraudulent, or abusive purposes
Interfere with or disrupt the Services or infrastructure
Attempt to gain unauthorized access to systems or data
Upload malware, malicious code, or harmful content
Violate applicable laws, regulations, or third-party rights

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Data and Content

6.1 Your Data

You retain ownership of all data you submit to MyCRM (“Customer Data”).

You grant MyCRM a limited license to host, process, and display Customer Data solely to provide the Services.

6.2 Data Responsibility

You are responsible for:

The accuracy and legality of Customer Data
Obtaining required consents
Compliance with privacy and data protection laws

6.3 Data Retention

Upon termination:

Data may be retained for a limited period
We may delete data after that period unless legally required to retain it

7. Third-Party Services

The Services may integrate with third-party platforms (e.g., payment providers, telephony services, AI providers).

MyCRM is not responsible for:

Third-party services, availability, or performance
Data handling practices of third parties
Fees or terms imposed by third parties

Your use of third-party services is governed by their respective terms.

8. Intellectual Property

All intellectual property related to the Services, including software, trademarks, logos, and documentation, is owned by MyCRM or its licensors.

You may not:

Copy, modify, or reverse engineer the Services
Remove proprietary notices
Use MyCRM branding without permission

9. Service Availability and Modifications

We strive to provide reliable service but do not guarantee uninterrupted availability.

We may:

Modify or discontinue features
Perform maintenance or upgrades
Update the Services at any time

10. Termination

You may cancel your subscription at any time through your account or billing portal.

We may suspend or terminate access:

For violation of these Terms
For non-payment
To comply with legal obligations
To protect the integrity of the Services

Upon termination, your right to use the Services ceases immediately.

11. Disclaimers

The Services are provided “as is” and “as available.”

To the maximum extent permitted by law, MyCRM disclaims all warranties, including:

Merchantability
Fitness for a particular purpose
Non-infringement

We do not guarantee specific results from use of the Services.

12. Limitation of Liability

To the maximum extent permitted by law:

MyCRM shall not be liable for indirect, incidental, special, or consequential damages
Total liability shall not exceed the amount paid by you to MyCRM in the preceding 12 months

13. Indemnification

You agree to indemnify and hold harmless MyCRM from claims arising out of:

Your use of the Services
Your violation of these Terms
Your Customer Data
Your violation of applicable laws

14. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Illinois.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted with a revised “Last Updated” date.

Continued use of the Services constitutes acceptance of the updated Terms.

16. Contact Information

For questions about these Terms, contact:

MyCRM
Email: support@mycrm.host<svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" aria-hidden="true" data-rtl-flip="" class="block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]"></svg>
Website: https://mycrm.host